Shipping & Returns

Shipping & Returns

In-store pick-up vs. Shipped orders

You have the option to pick up your kit(s) in our East Rochester, NY store, or have us ship your kit(s) to you for an additional shipping charge which will be listed in your cart at checkout. Shipping rates are $7.50 for orders up to $250, and $15 for orders over $250.

Shipping Regions

We ship to the Continental United States and Canada. Shipments to Canada may be subject to additional taxes & duties when crossing the border. Most U.S. orders will arrive between 5-10 business days, Canadian orders between 10-20 business days.

Returns

Our store policy does not allow returns of fibers or printed material. Therefore, kit purchases are nonreturnable. We will gladly correct shortages or errors on our part. Please call us 585-248-3869 for assistance. Any class which cannot be held as scheduled will be rescheduled, and registrants informed. All kit and class purchases are nonreturnable and nonrefundable. You may view our entire refunds and returns policy, privacy policy, and terms of service from the checkout page.